number keys on keyboard not working

Question

number keys on keyboard not working

Hi, I have a macbook pro late 2011. Yesterday, I was using as usual my macbook the whole day. So I went to bed and shut the system down usually. Today I've started the OSX up and the number keys on the keyboard were not working anymore... The weird thing is that the whole keyboard is currently working except the keys from 1-9 (even the Zero key is working as usual) and I have to use the virtual keyboard to type them...

i have not spilled any liquid on it, so it's really weird. suddenly, it stop working.. anyone have an idea what could it be?

MacBook Pro, OS X Mavericks (10.9.4), late 2011

Posted on Sep 5, 2014 11:19 AM

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Answer 1

Sep 5, 2014 11:40 AM in response to Dantependragon

You could try to go to Settings - Keyboard - Input Sources and make sure it is set to the right type of keyboard?

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Answer 2

Sep 5, 2014 11:46 AM in response to seppe1998

checked it, and it is the correct and the one i was using before this problem: US International - PC.

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Answer 3

Sep 5, 2014 11:56 AM in response to Dantependragon

Maybe this would work.

Kind regards

Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.

1. Choose System Preferences from the Apple () menu, then choose Language & Text from the View menu (or International from the View menu in Mac OS X v10.5 or earlier).

2. Select Input Sources.

3. Select the Keyboard & Character Viewer checkbox.

4. Enable the input source for the keyboard layout you are testing by selecting the checkbox next to it.

5. Make sure that "Show Input menu in menu bar" is enabled.

6. Choose Show Keyboard Viewer from the Input menu in the menu bar, as shown.

7. The Keyboard Viewer shows the keyboard layout.

8. Type the key on the keyboard that doesn’t respond and observe whether the corresponding key highlights on the Keyboard Viewer. If it does, that particular key is functioning correctly. In the sample shown above the shift and command keys are being pressed.

9. If the mouse keys feature in the Universal Access System Preferences pane is enabled, many of the keyboard keys may not respond as expected.

10. Try starting up into single user mode to determine whether a software issue is causing the issue.

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Answer 4

Sep 5, 2014 12:54 PM in response to seppe1998

well, i've tried all this, and the results are:

- On keyboard viewer, the numbers 1-9 are not highlighted.

- Mouse keys is off. turn on and off again, but nothing changed.

- On single user mode, the num keys do not work as well.

Now, something new is happening: w2he3n i8 t5r4y6 t5o9 t5y6pe3, t5he3 nu7mbe3r4s appe3r4s t5hi8s w2ay6: -> When I type a word, the corresponding number ahead is typed together: q1, w2, e3, r4, t5, y6, u7, i8, o9.

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Answer 5

Tom Gewecke

Level 10

116,254 points

Sep 5, 2014 3:05 PM in response to Dantependragon

Try an external keyboard. If it works ok, the internal one is most likely damaged. Sometimes they just break...

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Answer 6

Sep 9, 2014 5:53 AM in response to Tom Gewecke

Looks like the internal keyboard is damaged indeed. the external keyboard works fine, but the internal's is still not working. have to take to a retail store for maintenance

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Answer 7

sukijong

Level 1

0 points

Jan 20, 2015 6:30 AM in response to Dantependragon

Hi, have you found the solution for your internal keyboard? I have same problem for my internal keyboard

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Answer 8

spudnuty

Level 5

7,116 points

Jan 20, 2015 6:33 AM in response to sukijong

Would this be exactly the same problem? Have you tried the external keyboard? Doesn't have to be Mac.

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